Digital Delivery & Refund Policy

Last updated: 12 September 2026

Business customers only. This policy applies to Qualidact's digital products purchased for business, organisational or professional use.

Digital delivery

Qualidact digital products are normally made available immediately after Stripe confirms a successful payment. Delivery is electronic, typically through a secure download page tied to the Stripe checkout session.

If your payment is confirmed but the product is not available, first reload the confirmation page. If access still fails, contact hello@qualidact.com with the email address used at checkout and enough order information to identify the transaction. Do not send payment-card details by email.

General refund position

Because the product is digital and access is provided immediately, business purchases are generally final once delivery has been made. Qualidact does not normally refund a purchase because the customer changes their mind, no longer needs the product, does not use it, or expected features that were not stated in the product description.

When Qualidact will correct or refund

Qualidact will investigate and provide an appropriate remedy where, for example:

the same order has been charged twice;
payment succeeded but Qualidact cannot provide access to the purchased file;
the delivered file is materially corrupted or unusable and a working replacement cannot be provided;
the customer received the wrong Qualidact product;
a refund is otherwise required by applicable law.

Where the problem can reasonably be corrected by restoring access or providing a replacement file, Qualidact may do that before issuing a refund.

How to request help or a refund

Email hello@qualidact.com as soon as reasonably possible after discovering the issue. Include the purchaser name, checkout email, product name and a short description of the problem. Qualidact may request additional non-sensitive order information needed to verify the transaction.

Refund method

Approved refunds are returned through the original payment method where technically available. Processing times after a refund is initiated depend on Stripe, the payment method and the customer's financial institution.

No exclusion of mandatory rights

Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded or limited.